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 1. HOW FAR IN ADVANCE SHOULD I MAKE A RESERVATION ?
IDEALLY, WE PREFER A MINIMUM OF 24 HOURS NOTICE FOR ALL SEDANS, BUT ON MANY OCCASIONS, WE HAVE TAKEN RESERVATIONS AS EARLY AS 25 MINUTES BE FORE A SCHEDULED PICK UP DEPENDING UPON THE LOCATION AND VEHICLE AVAILABILITY. FOR STRETCHES AND VANS IT IS RECOMMENDED TO RESERVE A MINIMUM TWO WEEKS IN ADVANCE. DUE TO THE DEMAND ON THEM 2.WHAT TYPE OF VEHICLES DO YOU HAVE? WE USE PRIMARILY LINCOLN TOWN CARS (MAXIMUM 4 PEOPLE). HOWEVER WE CAN ALSO PROVIDE 6, 8, OR 10 PASSENGER STRETCH LIMOUSINE AND 14 PASSENGER VANS FOR YOUR CONVENIENCE, FOR AN ADDITIONAL CHARGE. 3.CAN YOU PROVIDE CHILD CAR SEATS? WE DO HAVE BABY SEATS AVAILABLE, FOR $10.00 ADDITIONAL CHARGE. HOWEVER, WE HAVE FOUND THAT MANY PEOPLE PREFER USING THEIR OWN CHILD SEATS. AS A SPECIAL SERVICE, IF YOU BOOK A ROUND TRIP WITH US, WE WILL STORE YOUR CAR SEAT FREE OF CHARGE AND SEND IT WITH THE CAR PICKING YOU UP ON YOUR RETURN. 4. WHAT IS YOUR POLICY ON TIPPING THE DRIVER? ON ANY PAYMENT WITH CREDIT CARD OR DIRECT BILL TO CLIENT, WE ADD A STANDARD 20% SERVICE CHARGE ON YOUR INVOICE. OUR DRIVER EXPECTS NO OTHER TIP. IF PAYING BY CASH, WE LEAVE THE AMOUNT OF THE GRATUITY UP To YOU. 5. WHAT IS YOUR CANCELLATION POLICY? CANCELLATION OF A RESERVATION MUST BE MADE ONE HOUR TO THE PICK-UP TIME: TWO HOURS WHEN THE PICK - UP TO BE MADE IN NYC OR AT AN AIRPORT, TO AVOID A $45.00 LATE CANCELLATION CHARGE. NO SHOWS AND CANCEL ON LOCATIONS WILL BE CHARGED ACCORDINGLY. CANCELLATION NUMBERS WILL BE GIVEN AT THE TIME OF THE CANCELLATION AND SHOULD BE RETAINED FOR YOUR RECORDS. 6. HOW DO YOU MEET PASSENGERS AT THE AIRPORT? LOOK FOR Hospitality SIGN WITH YOUR NAME. DOMESTIC FLIGHTS AT BAGGAGE CAROUSEL INTERNATIONAL FLIGHTS AT CUSTOMS IF YOU DO NOT SEE YOUR DRIVER. DIAL (914) 591-5404 AND OUR DISPATCHER WILL ASSIST YOU IMMEDIATELY. IT IS THE CUSTOMER RESPONSIBILITY TO CALL OUR OFFICE. WE ARE IN CONSTANT COMMUNICATION WITH OUR DRIVERS AND WILL BE ABLE TO ASSIST YOU. FAILURE TO CALL OUR OFFICE IF CONTACT CANNOT BE MADE WILL RESULT IN APPROPRIATE CHARGES 7. WHAT IS YOUR POLICY REGARDING DELAYED AND/OR DIVERTED ARRIVALS AT THE AIRPORT? ARRIVING FLIGHTS ARE CHECKED ONE HOUR PRIOR TO SCHEDULE ARRIVAL TIME. IF THE FLIGHT IS LATER THAN WE WERE TOLD ONCE WE ARRIVE AT THE AIRPORT, AN HOUR'S FREE WAITING TIME IS ALLOWED. THEREAFTER A CHARGE OF $36.00 PER HOUR OR PORTION THEREOF WILL BE ADDED TO THE FARE. ON DELAYED ARRIVALS DUE TO BAD WEATHER AND MECHANICAL DIFFICULTIES, WE WILL TRY TO CONTACT SOMEONE FOR AUTHORIZATION TO WAIT. WE DO NO ABANDON OUR CLIENTS, AND UNLESS TOLD TO DISMISS THE DRIVER, WE WILL WAIT UNTIL THE FLIGHT ARRIVES AND CHARGE ACCORDINGLY. IF THE CAR IS DISMISSED, THE CHARGE WILL BE FROM THE AIRPORT TO OUR OFFICE PLUS WAITING TIME (IF APPLICABLE).
8. How do I make a
reservation on-line?
9. If I already use
Hospitality Limo, do I have to create a client profile on-line?
10. If I made a reservation
over the phone can I change that reservation on-line?
11. If I made a reservation
on-line can I change it over the phone?
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frequent
travelers
