IDEALY, WE PREFER A MINIMUM OF 24 HOURS NOTICE FOR ALL SEDANS, BUT ON MANY OCCASIONS, WE HAVE TAKEN RESERVATIONS AS EARLY AS 25 MINUTES BE FORE A SCHEDULED PICK UP DEPENDING UPON THE LOCATION AND VEHICLE AVAILIBILITY. FOR STRETCHES AND VANS IT IS RECOMENDED TO RESERVE A MIMIMUM TWO WEEKS IN ADVANCE. DUE TO THE DEMAND ON THEM

WE USE PRIMARILY LINCOLN TOWN CARS (MAXIMUM 4 PEOPLE). HOWEVER WE CAN ALSO PROVIDE 6, 8, OR 10 PASSENGER STRETCH LIMOUSINE AND 14 PASSENGER VANS FOR YOUR CONVENIENCE, FOR AN ADDITIONAL CHARGE.

WE DO HAVE BABY SEATS AVAILABLE,For $10.00 ADDITIONAL CHARGE. HOWEVER, WE HAVE FOUND THAT MANY PEOPLE PREFER USING THEIR OWN CHILD SEATS. AS A SPECIAL SERVICE, IF YOU BOOK A ROUND TRIP WITH US, WE WILL STORE YOUR CAR SEAT FREE OF CHARGE AND SEND IT WITH THE CAR PICKING YOU UP ON YOUR RETURN.

ON ANY PAYMENT WITH CREDIT CARD OR DIRECT BILL TO CLIENT, WE ADD A STANDARD 20% SERVICE CHARGE ON YOUR INVOICE. OUR DRIVER EXPECTS NO OTHER TIP. IF PAYING BY CASH, WE LEAVE THE AMOUNT OF THE GRATUITY UP To YOU.

CANCELLATION OF A RESERVATION MUST BE MADE ONE HOUR TO THE PICK-UP TIME: TWO HOURS WHEN THE PICK - UP TO BE MADE IN NYC OR AT AN AIRPORT, TO AVOID A $45.00 LATE CANCELLATION CHARGE. NO SHOWS AND CANCEL ON LOCATIONS WILL BE CHARGED ACCORDINGLY.
CANCELLATION NUMBERS WILL BE GIVEN AT THE TIME OF THE CANCELLATION AND SHOULD BE RETAINED FOR YOUR RECORDS.

LOOK FOR Hospitality SIGN WITH YOUR NAME.
DOMESTIC FLIGHTS AT BAGGAGE CAROUSEL
INTERNATIONAL FLIGHTS AT CUSTOMS
IF YOU DO NOT SEE YOUR DRIVER. DIAL (914) 591-5404 AND OUR
DISPATCHER WILL ASSIST YOU IMMEDIATLEY. IT IS THE CUSTOMER RESPONSIBILITY TO CALL OUR OFFICE. WE ARE IN CONSTANT COMMUNICATION WITH OUR DRIVERS AND WILL BE ABEL TO ASSIST YOU.FAILURE TO CALL OUR OFFICE IF CONTACT CANNOT BE MADE WILL RESULT IN APPROPRIATE CHARGES

ARRIVING FLIGHTS ARE CHECKED ONE HOUR PRIOR TO SCHEDULE ARRIVAL TIME. IF THE FLIGHT IS LATER THAN WE WERE TOLD ONCE WE ARRIVE AT THE AIRPORT, AN HOUR'S FREE WAITING TIME IS ALLOWED. THEREAFTER A CHARGE OF $36.00 PER HOUR OR PORTION THEREOF WILL BE ADDED TO THE FARE.

ON DELAYED ARRIVALS DUE TO BAD WEATHER AND MECHANICAL DIFFICULTIES, WE WILL TRY TO CONTACT SOMEONE FOR AUTHORIZATION TO WAIT. WE DO NO ABANDON OUR CLIENTS, AND UNLESS TOLD TO DISMISS THE DRIVER, WE WILL WAIT UNTILL THE FLIGHT ARRIVES AND CHARGE ACCORDINGLY. IF THE CAR IS DISMISSED, THE CHARGE WILL BE FROM THE AIRPORT TO OUR OFFICE PLUS WAITING TIME(IF APPLICABLE).